At Market99store.in , we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be situations where you need to return or request a refund for a product. We have outlined our Refund and Return Policy below to guide you through the process:

Returns Eligibility:

You may be eligible for a return if the product you received is defective, damaged, or significantly different from what you ordered.
To qualify for a return, please ensure that the product is unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
Certain products, such as glass items, may not be eligible for return. Please check the product description or contact our customer service for more information.

Return Process:

If you wish to return an eligible item, please contact our customer service within 10 days from the date of delivery to initiate the return process.
Our customer service team will guide you through the return process and provide you with the necessary instructions and shipping details.
Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a reliable shipping service with tracking capabilities.

Refund Options:

Once we receive and inspect the returned item, we will notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original payment method. Please note that the refund amount may exclude any shipping charges unless the return is due to our error.
The refund processing time may vary depending on your payment provider and it may take several business days for the refunded amount to be reflected in your account.

Damaged or Defective Products:

In the unfortunate event that you receive a damaged or defective product, please contact our customer service immediately. We may require photographic evidence or further information to assess the issue.
We will arrange for a replacement or refund, depending on product availability and your preference. Our goal is to resolve the issue promptly and ensure your satisfaction.

Non-Returnable Items:

Some items may not be eligible for return due to hygiene or safety reasons. These include but are not limited to perishable goods, intimate or sanitary products, and personalized items. Please review the product description or contact our customer service for specific details.

Return Shipping Costs:

If the return is due to our error (e.g., incorrect item shipped), we will cover the return shipping costs. In other cases, you may be responsible for the return shipping expenses.

Please note that this Refund and Return Policy applies to online purchases made through our website. For returns or refunds related to purchases made through our retail stores, please refer to their respective policies.

We value your satisfaction and strive to provide a smooth and transparent return process. If you have any further questions or need assistance regarding returns or refunds, please don’t hesitate to contact our customer service team.

Last updated: 13 July 2023

Market99store.in Team